How do I log in to my account?

For all orders or order tracking you must identify yourself on our website for this you must:

1. Go to "My account" at the top right of the site
2. YOU identify by indicating your e-mail address and your password.
   

The security of your account is ensured thanks to your password and your identifier that only you know.

How do I track and manage my order?

At any time, you can check the progress of your order. To do this, you must log in to "My account" located at the top right of the site. You will find there:

• The history of your orders as well as the progress of the current order with the possibility of printing your invoices.
• Your current vouchers
• Your password
• Managing your subscriptions (newsletters, special offers, etc.)
• Your contact details
• Your product returns (after-sales service, return within 7 days, etc.)

In the "My orders" area, you can find the different statuses of your order such as:

• New order : Your order has not been validated correctly by you, it is therefore not valid
• Waiting for telephone confirmation : You must contact our customer service to confirm your order or arrange an appointment to come and collect your products from our collection point.
• Awaiting receipt of check : We are waiting for your payment by check before sending your order
• Awaiting receipt of transfer : We are waiting to receive your transfer before sending your order
• Waiting for identity confirmation : In order to participate in the efforts to fight against fraudulent orders, in the case of an order paid for by credit card or check, 3.6.9 Univisual reserves the right to request, before dispatch of the order, an identity document and proof of address at the delivery address.
In the event of the customer's refusal to provide these supporting documents, the order may be canceled by 3.6.9 Univisual without notice.
• Awaiting supplier receipt : One of the products you ordered is not in stock, we are waiting to be restocked before sending you your order.
• Refused payment : A problem occurred when paying for your order. No other transaction request can be made, your order is then cancelled.
• Parcel sent : An e-mail is sent to you when your parcel is handed over to the post office for dispatch. A tracking number is then communicated to you to follow the routing of this one.

I want to track the delivery of my package:

Directly on the Coliposte or Chronopost site : Go to the Coliposte or Chronopost site and enter your tracking number, indicated in the e-mail sent to you by 3.6.9 Univisual, in the appropriate box.

- Via my 3.6.9 Univisual customer area : Click on the link in your e-mail sent to you by 3.6.9 Univisual after dispatch.

This link takes you to your 3.6.9 Univiual customer account.

Once you have identified yourself with your password and your e-mail address, you must click on "my orders" to follow the delivery of your package.

How do I cancel my order?

I want to partially cancel my order:

It may happen that some items in your order are no longer available for sale or out of stock from the manufacturer.

You can then request using the Contact form or by phone at :

• refund of missing item(s)
• replace the missing item with another item in stock in our catalog

I want to completely cancel my order:

1. By logging into your account/customer area and clicking on "My details".
2. By using the Contact form .
3. By calling our hotline at

To know : If your package is being prepared for shipment, no cancellation request can be made. Therefore, we invite you to refuse your package to the post office upon delivery so that it can be returned to us.

Upon receipt of your package, a refund procedure for your product is then set up with our accounting department.

How do I change or correct my delivery address?

As long as your package is not being dispatched, you can modify or correct your delivery address at any time:

1. By logging into your account/customer area and clicking on "My details".
2. By using the Contact form .
3. By calling our hotline at

I forgot my password, how do I log in to my account?

During your identification, enter only your e-mail address and click on "continue", an error message will then suggest that you send your login and password automatically to your mailbox within a few minutes.

To know : For a question of security, 3.6.9 Univisual cannot communicate your password to you by telephone.

I want to make sure that the delivery details are correct

you can check your delivery address at any time:

1. By logging into your account/customer area and clicking on "My details".
2. By using the Contact form .
3. By calling our hotline at

Why when I consult my parcel tracking I am told that no number corresponds?

Tracking on the Coliposte or Chronopost site may show a delay of several hours in relation to reality. We invite you to consult your parcel tracking a few hours after sending our message.