After sales service
What are the guarantees offered by the after-sales service?
The manufacturer's warranties on the products we sell apply throughout the territory of the European Union and can be honored wherever you find authorized repairers of the brand in question.
The warranty covers all failures that may appear on the product you buy from us, excluding failures resulting from handling contrary to the specifications indicated by the manufacturer, shocks, immersion or the presence of sand.
Our team of after-sales service specialists are on hand to help you solve any problems with your audiovisual equipment, whether it's advice on use, repairs or replacements. We also offer an optional extended warranty to extend your equipment coverage beyond the manufacturer's warranty.
At 3.6.9 Univisual, we are committed to handling all warranty claims with the utmost attention and resolving them as soon as possible. We strive to provide you with fast, reliable and efficient service so that you can continue to use your AV equipment with confidence.
Our guarantee of quality and after-sales service will meet all your expectations and allow you to take full advantage of your professional audiovisual equipment.
How to contact the after-sales service?
To contact the after-sales service (SAV) of the 3.6.9 Univisual online store, you can use the contact form . You can also send an e-mail to the contact address indicated on the site to ask your questions or request assistance.
Has your equipment broken down? Please follow the procedure below:
If you need to return a product purchased from 3.6.9 Univisual for repair or replacement, we have implemented a simple and effective procedure to facilitate this process, the procedure to follow is as follows:
- You must precisely complete the " Request for after-sales service " form.
- Specify the reason for your return
- Indicate your invoice number as well as the serial number of your device
- Be sure to return only the defective product without its batteries and accessories.
Once the return request has been made, send the defective product via colissimo to the address indicated during the return request, mentioning your after-sales service return number on the package.
Keep your original invoice and write down the serial number of the device.
VERY IMPORTANT : In order for us to be able to process your after-sales return, it is essential that the returned equipment be accompanied by a copy of the invoice from 3.6.9 Univisual and that a request for after-sales return has been made beforehand on our website. Any return that does not comply with these obligations will be refused and returned to the sender.
Once your equipment is examined and we find that it has not been damaged by shocks or attempts to disassemble, the manufacturer may decide to repair or replace it at its discretion.
It is important to note that if the manufacturer's warranty card (stating the serial number) is not provided when returning to after-sales service, no equipment can be repaired. We therefore recommend that you keep this document in a safe place.
What is the repair time for my product?
The manufacturer's repair center can take between 2 to 6 weeks to intervene on your product. At 3.6.9 Univisual, we send your equipment to the after-sales center within less than 7 days.
When your product is back from the after-sales center, we send you an e-mail to let you know. We will immediately return your equipment to you, either at our expense or at the expense of the manufacturer's after-sales service centre.
If you have no news from us, you can contact our after-sales service directly using the contact form .
What is the status of the repair of my product?
We invite you to contact our after-sales service only by using the contact form .